How to Win Friends and Influence People

Quotes

• Genuinely be interested in other people.
• Smile.
• Remember that a person's name is the sweetest and most important sound in any language.
• Be a good listener. Encourage others to talk about themselves.
• Talk about what interests your interlocutor.
• Make people feel important — and do it sincerely.
• The only way to get the best of an argument is to avoid it.
• Show respect for the other person's opinion. Never tell them they are wrong.
• If you are wrong, admit it quickly and emphatically.
• Begin with praise and honest appreciation of the other person's merits.
• Call attention to others' mistakes indirectly.
• Talk about your own mistakes before criticizing another person.
• Ask questions instead of giving orders.
• Let the other person save face.
• Praise the slightest improvement and praise every improvement. Be «hearty in your approbation and lavish in your praise».
• Give the other person a fine reputation to live up to.
• Encourage the person. Make the fault seem easy to correct.
• Make people glad to do what you suggest.