How to Win Friends and Influence People

Implementation Notes

• Genuinely be interested in other people.
• Smile.
• Remember that for a person, there is no sweeter sound than the sound of their name.
• Be a good listener. Encourage others to talk about themselves.
• Talk about what interests your interlocutor.
• Make others feel important and do it sincerely.
• Avoid arguments.
• Respect others' opinions. Never tell someone they are wrong.
• If you are wrong, admit it quickly and emphatically.
• Start any communication in a friendly manner.
• Get the other person to agree with small yes, yes.
• Let the other person feel that the idea is theirs.
• Sincerely strive to see things from the other person's perspective.
• Be sympathetic to others' ideas and desires.
• Compete not with people, but with the situation.
• Ask questions that allow the other person to save face.
• Praise is one of the most powerful motivating tools.